Technical Support Policy

Since 1988, when we began development of LifeLine, we have offered FREE Technical Support to all our LifeLine users. We have always encouraged users to call us whenever they have questions. We have never charged users when they call.  We want to make this clear, so here are the details of the LifeLine Technical Support Policy.

IF YOU ARE A REGISTERED LifeLine USER
Call us whenever you have questions.  If you call and get our voice mail system you can leave a message.  We will get back to you as soon as we can.  If you can't wait for us to call you back just try calling us back in a few minutes.

We do not have an 800 number. Having an 800 number means charging ALL users an annual fee to support that number, whether they use it or not. That is something we just don’t want to do.

We will be happy to help you with any LifeLine questions you have. For example: If you are having problems creating a group, updating a pledge, adding a donation, deleting a membership, creating a custom report, exporting information, or printing a list of names, give us a call. We can walk you through these processes, and more, over the phone.

We will not provide support for Non-LifeLine products such as your word processor, your spreadsheet, Access, Word, Works, WordPerfect, Excel, QuickBooks, or your email system. We also cannot support Non-LifeLine related processes such as mail merges, using zip drives, zipping a file to send to your mailing house, getting your printer to work over your network, importing your data into Access, sorting your data in Excel, or printing lists and reports through Word, Excel, or Access.